Shipping Policy

Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we're experiencing a high volume of orders, processing may be delayed slightly—we'll notify you if there's a significant delay.

Shipping Times
We ship internationally. Estimated delivery time is 7–12 business days from dispatch, depending on your location and local customs processing. Please note that these are estimates and not guaranteed delivery windows, as delays can occur due to carrier issues, weather, or customs clearance.

Shipping Confirmation & Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Tracking information may take a few days to become active after dispatch.

Customs, Duties & Taxes
[Store Name] is not responsible for any customs duties, import taxes, or fees applied by your country's customs office. These charges are the customer's responsibility and are not included in the product price or shipping cost.

Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If an error is made, contact us immediately at [email] and we'll do our best to correct it before dispatch.

Lost or Delayed Packages
If your order hasn't arrived within the estimated timeframe, please contact us at [email] and we'll investigate with the carrier.

Damaged Items
If your order arrives damaged, contact us within [e.g., 48 hours] of delivery with photos of the damaged item and packaging so we can resolve it.

Contact Us
Questions about your order? Reach us at contact@petthero.com